Cancel & Change Order Policy

Last Updated: October 2026

At Gonzhu (accessible via https://gonzhu.com), we know second thoughts happen, often within minutes of pressing the button. This page explains how to cancel an order or change it before it leaves us.

Maybe you picked the women's cut when you meant the men's, chose cream when the forest green was the one you wanted, or remembered you are moving next week. Most of these are easy to fix, as long as you tell us quickly.

By placing an order, you agree to the terms below. If your situation is not covered here, email us at [email protected] and we will be glad to help.

Canceling Within 24 Hours

Email us within 24 hours of placing your order with your order number and the word cancel. You do not need to give a reason. We confirm the cancellation by email and refund the full amount, including shipping, to your original payment method.

Changing an Order Within 24 Hours

Within the same 24 hours, we can change the shipping address, swap an item, switch a size, cut, or color, or adjust a quantity. If the change alters the total, we either refund the difference or send you a secure payment link for it, and nothing ships until you have approved the new total.

After 24 Hours, Before It Ships

If the 24 hours have passed but your order has not left the shop, we will still cancel it. Email us as soon as you can, and we will stop it before it reaches the carrier.

After It Has Shipped

Once a parcel is on its way, you have two simple options: refuse the delivery when the carrier arrives, or email us to request a prepaid return label, which we send within 1 business day. Either way, the order is refunded in full once it comes back to us, under the terms of our Return & Refund Policy.

Orders We Cannot Cancel

• Final sale items, once processing has begun.
• Orders that have already been assigned a tracking number.

If your situation falls just outside one of these, write to us anyway. An order with a tracking number can still be returned once it arrives.

Correcting a Shipping Address

Address mistakes are the most common change we see, and they are the most urgent. If the order has not shipped, we update it immediately. If it has, we contact the carrier on your behalf to request a redirect, and we stay on it until the parcel is either rerouted or back with us.

Cancellations We Initiate

Now and then we may have to cancel an order ourselves: an item sells out before we can ship it, a payment does not clear, or a price was listed in error. When that happens, we email you an explanation and refund the full amount to your original payment method, with nothing deducted.

Cancellation and Change Requests

The quicker you write, the more we can do. Put your order number in the subject line and tell us what you would like changed.

Thank you for shopping with us, and for wearing something you can settle into.