Shipping Policy
Last Updated: October 2026
At Gonzhu (accessible via https://gonzhu.com), we want you to know when your order will leave us and roughly when it will reach your door before you ever get to checkout. This page sets out how we ship, what it costs, and what we do when a parcel does not behave.
A sweater picked for a cold snap or a pair of jeans bought for a trip is only useful if it arrives in time, so we keep the numbers simple: one flat rate, a clear daily cutoff, and a tracking number on every order, whether it holds a single cardigan or a full outfit.
By placing an order, you agree to the terms below. If a shipping question is not answered here, email us at [email protected] and we will be glad to help.
| At a Glance | Details |
|---|---|
| Where we ship | Street addresses in the United States |
| Shipping rate | $4.95 flat per order |
| Order cutoff | 5:00 PM EST, Monday – Friday |
| Handling | 1–3 business days |
| Transit | 5–7 business days |
| Total estimate | 6–10 business days from order to door |
| Carriers | USPS, UPS, FedEx |
| Tracking | Emailed when your order ships |
Where We Ship
We ship to street addresses in all 50 states and the District of Columbia. We are not able to deliver to P.O. Boxes, APO/FPO/DPO military addresses, or US territories at this time, and we do not ship internationally. If your address is unusual in some way, a campus mailroom or a rural route, write to us before ordering and we will tell you whether a carrier can reach it.
One Flat Rate
Every order ships for $4.95, whatever it holds. There are no weight surcharges, no fuel fees, and no extra charge for a bulky knit. The rate appears at checkout before you pay, and it never changes after you do.
Order Cutoff
Orders placed and paid by 5:00 PM EST, Monday – Friday begin processing that same business day. Orders placed after the cutoff, on a Saturday or Sunday, or on a federal holiday begin processing on the next business day.
Processing and Handling
Business days at Gonzhu are Monday through Friday, the days our team is working, excluding federal holidays. Every reference to business days across our site uses this definition.
Handling takes 1–3 business days. In that time we check each piece against your order, fold it, sleeve the denim separately from the knits, and hand the parcel to the carrier.
Transit and Total Delivery Time
Once a parcel is with the carrier, it typically arrives within 5–7 business days, depending on where you are in the country. Counting handling, most orders reach their destination within 6–10 business days of being placed.
Carriers
We ship with USPS, UPS, and FedEx, choosing the carrier that suits your address and the size of the parcel. If you have a strong preference, mention it in the order notes and we will follow it when we can.
Tracking Your Order
The moment your parcel leaves us, we email you a tracking number and a link to the carrier's tracking page. You can also check progress at any time on our Order Tracking page using your order number and billing email.
Split Shipments
Occasionally a sweater and a pair of jeans from the same order leave in two parcels. When that happens, you receive a tracking number for each one, and you still pay the single flat rate.
Checking Your Address
Please look over your shipping address before you pay. If you spot a mistake afterward, email us straight away: before the parcel ships we can simply correct it, and after it ships we will contact the carrier on your behalf to request a redirect.
Undeliverable or Returned Parcels
If a carrier cannot deliver a parcel and sends it back to us, we email you as soon as it arrives. You can choose to have it shipped out again or to receive a refund for the items, whichever suits you.
Lost or Stolen Parcels
If tracking stalls for several days, or shows delivered but nothing is at your door, write to us. We open the carrier trace ourselves and keep you updated while it runs. When the carrier confirms a loss, we replace the order or refund it in full, your choice.
Damaged Parcels
If a parcel arrives damaged, email us within 7 days of delivery with a photograph of the item and the packaging. We will send a replacement or a full refund, and if we need the item back, we email you a prepaid return label within 1 business day so it costs you nothing.
Delays
When a delay comes from our side, we email you before you have to ask. If the carrier is running late, we follow up with them for you. And if a delay defeats the purpose of the order, say a sweater meant for a trip that has already left, you can still cancel after dispatch: refuse the delivery, or email us for a prepaid return label, and we will refund the order in full once it comes back.
Holiday Schedule
We do not process or ship orders on federal holidays, and carriers run slower during the busiest weeks of the year. Orders placed during those periods begin processing on the next business day, and we post any extended schedule on our homepage in advance.
Returns and Cancellations
Sending something back is covered in our Return & Refund Policy, and changing or canceling an order before it ships is covered in our Cancel & Change Order Policy.
Changes to This Policy
We may update this policy from time to time. The month at the top of this page shows when it was last revised, and any change applies only to orders placed after it appears here.
Shipping Questions
Wondering whether an order will arrive before a particular date? Send us the date and your zip code, and we will give you a straight estimate before you buy.
Gonzhu
Address: 424 Line St Apt E5, Chattahoochee, FL 32324, United States
Website: https://gonzhu.com
Email: [email protected]
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST
Note: Emails received outside of business hours will be answered on the next business day, typically within 24 hours.
Thank you for shopping with us, and for wearing something you can settle into.
Shipping Policy
Last Updated: October 2026
At Gonzhu (accessible via https://gonzhu.com), we want you to know when your order will leave us and roughly when it will reach your door before you ever get to checkout. This page sets out how we ship, what it costs, and what we do when a parcel does not behave.
A sweater picked for a cold snap or a pair of jeans bought for a trip is only useful if it arrives in time, so we keep the numbers simple: one flat rate, a clear daily cutoff, and a tracking number on every order, whether it holds a single cardigan or a full outfit.
By placing an order, you agree to the terms below. If a shipping question is not answered here, email us at [email protected] and we will be glad to help.
| At a Glance | Details |
|---|---|
| Where we ship | Street addresses in the United States |
| Shipping rate | $4.95 flat per order |
| Order cutoff | 5:00 PM EST Monday through Friday |
| Handling | 1–3 business days |
| Transit | 5–7 business days |
| Total estimate | 6–10 business days from order to door |
| Carriers | USPS, UPS, FedEx |
| Tracking | Emailed when your order ships |
Where We Ship
We ship to street addresses in all 50 states and the District of Columbia. We are not able to deliver to P.O. Boxes, APO/FPO/DPO military addresses, or US territories at this time, and we do not ship internationally. If your address is unusual in some way, a campus mailroom or a rural route, write to us before ordering and we will tell you whether a carrier can reach it.
One Flat Rate
Every order ships for $4.95, whatever it holds. There are no weight surcharges, no fuel fees, and no extra charge for a bulky knit. The rate appears at checkout before you pay, and it never changes after you do.
Order Cutoff
Our order cutoff is 5:00 PM EST Monday through Friday. Orders placed and paid by then begin processing that same business day. Orders placed after the cutoff, on a weekend or on a federal holiday begin processing on the next business day.
Processing and Handling
Business days at Gonzhu are Monday through Friday, excluding federal holidays. Every reference to business days across our site uses this definition.
Handling takes 1–3 business days. In that time your order is checked against what you selected, packed, and handed to the carrier.
Transit and Total Delivery Time
Once a parcel is with the carrier, it typically arrives within 5–7 business days, depending on where you are in the country. Counting handling, most orders reach their destination within 6–10 business days of being placed.
Carriers
We ship with USPS, UPS, and FedEx, choosing the carrier that suits your address and the size of the parcel. If you have a strong preference, mention it in the order notes and we will follow it when we can.
Tracking Your Order
The moment your parcel leaves us, we email you a tracking number and a link to the carrier's tracking page. You can also check progress at any time on our Order Tracking page using your order number and billing email.
Split Shipments
Occasionally a sweater and a pair of jeans from the same order leave in two parcels. When that happens, you receive a tracking number for each one, and you still pay the single flat rate.
Checking Your Address
Please look over your shipping address before you pay. If you spot a mistake afterward, email us straight away: before the parcel ships we can simply correct it, and after it ships we will contact the carrier on your behalf to request a redirect.
Undeliverable or Returned Parcels
If a carrier cannot deliver a parcel and sends it back to us, we email you as soon as it arrives. You can choose to have it shipped out again or to receive a refund for the items, whichever suits you.
Lost or Stolen Parcels
If tracking stalls for several days, or shows delivered but nothing is at your door, write to us. We open the carrier trace ourselves and keep you updated while it runs. When the carrier confirms a loss, we replace the order or refund it in full, your choice.
Damaged Parcels
If a parcel arrives damaged, email us within 7 days of delivery with a photograph of the item and the packaging. We will send a replacement or a full refund, and if we need the item back, we email you a prepaid return label within 1 business day so it costs you nothing.
Delays
When a delay comes from our side, we email you before you have to ask. If the carrier is running late, we follow up with them for you. And if a delay defeats the purpose of the order, say a sweater meant for a trip that has already left, you can still cancel after dispatch: refuse the delivery, or email us for a prepaid return label, and we will refund the order in full once it comes back.
Holiday Schedule
We do not process or ship orders on federal holidays, and carriers run slower during the busiest weeks of the year. Orders placed during those periods begin processing on the next business day, and we post any extended schedule on our homepage in advance.
Returns and Cancellations
Sending something back is covered in our Return & Refund Policy, and changing or canceling an order before it ships is covered in our Cancel & Change Order Policy.
Changes to This Policy
We may update this policy from time to time. The month at the top of this page shows when it was last revised, and any change applies only to orders placed after it appears here.
Shipping Questions
Wondering whether an order will arrive before a particular date? Send us the date and your zip code, and we will give you a straight estimate before you buy.
Gonzhu
Address: 424 Line St Apt E5, Chattahoochee, FL 32324, United States
Website: https://gonzhu.com
Email: [email protected]
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST
Note: Emails received outside of business hours will be answered on the next business day, typically within 24 hours.
Thank you for shopping with us, and for wearing something you can settle into.